Acronis Hiring Technical Support Engineer in Tempe, Arizona @ acronis.com
Role : Technical Support Engineer
Job Functions : Information & Technology
Industry : Computer Software
Company : Acronis
Experience : Minimum 5 years
Location : 1225 W Washington St UNIT 213, Tempe, AZ 85281, United States
Employee Type : Full-Time
Job Description
Acronis Hiring Technical Support Engineer in Tempe, Arizona @ acronis.com – Acronis is the industry leader in cyber security, and our purpose is to empower people by delivering cutting-edge technology that allows them to monitor, control, and secure the data that their businesses and lives rely on.
We’re seeking for a Specialist Support Engineer to help Acronis’ Hosting partners and customers in NAM, as well as serve as the company’s principal technical support expert for Acronis’ Hosting/Cloud products and services. The Expert Support Engineer will be in charge of addressing technical issues, developing solutions, filing bug reports, and coordinating complicated work with other teams (Engineering, QA, DCO, Product Management, etc.)
Eligibility Criteria
4+ years of work experience in a relevant sector and function is required.
2+ years of experience working in the hosting industry
Written and spoken English fluency. When necessary, the ability to convey the specifics of technological difficulties in all of their complexity. Customer attention and good communication abilities
Passion for troubleshooting and capacity to devise effective solutions to unusual problems. Excellent client focus and communication abilities, as well as the ability to priorities and transition between a range of time-sensitive situations. Management of responsibilities and incidents. Professional hosting platforms (should be familiar with one or more of the following: Plesk, cPanel, WHMCS)
Responsibilities
Troubleshoot and resolve different technical problems involving multiple software, networking, and hardware environments for Acronis customers and partners. Develop and maintain good customer and partner connections.
Interact with multiple departments to address difficult technical client concerns quickly. By sharing your technical experience and best practices, you may provide technical advice and assist in the training and mentoring of junior team members.
Maintain a thorough understanding of Acronis’ processes and products in order to provide the best possible assistance for customer requirements.
About Company
Acronis Hiring Technical Support Engineer in Tempe, Arizona @ acronis.com – Acronis combines data security and cybersecurity to provide cyber protection that addresses the SAPAS (safety, accessibility, privacy, authenticity, and security) issues. Acronis offers service provider and IT professional deployment options for antivirus, backup, disaster recovery, endpoint protection management, and award-winning AI-based antimalware and blockchain-based data authentication technologies. In any context, these solutions safeguard data, applications, and systems.
Over 5.5 million home users and 500,000 businesses, including 100 percent of the Fortune 1,000, trust Acronis, which was founded in Singapore in 2003 and incorporated in Switzerland in 2008.
For a full listing of our jobs, visit https://www.acronis.com/en-in/careers/
Company Address :
1225 W Washington St UNIT 213, Tempe, AZ 85281, United States
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